Jan 2021 - Ongoing
Kerry Express User App
Keywords
Team in 2 (Junior UI Designer, Junior UX Designer)
Kerry Express (Hong Kong)
Kerry Express, a member of Kerry Logistic Network, is currently handling more than 1 million parcels in the region on a daily basis, which is the growing delivery service provider. The business is expanding to B2B from B2B2C based, which requires the digital door to respond to and service the number of end-user in the market. The mobile applications were launched in 2021 and keep developing new features on it.
My Role & Duty
- Project PIC (Planning, Monitoring, Consultation)
- Led of design team (UX, UI, Visual, Theme)
- Schedule Design
- Research Planning
With whom I worked
- Business Development Team
- Operation Team
- Customer service Team
- Marketing Team
- Technical Team
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B2B2C delivery service requires the CX (customer experience) with the connectable information. The app becomes the bridge to handle every single day to fulfil the tracking of 60,000 delivery orders locally. Delighting the consignee experience is the key to keep the business growing.
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Process of the project
This user app is the case from Zero-to-One when I am working with Kerry Express. Here showcased only a part of the features from the general delivery user study.
This is the app UI kit design for Kerry user app, included the icon, spacial, component and layout. The coded high-fi prototype and the details of designed components are listed as below.
Typography
Colours
Button
Navigation
Selection & Input
Dialogs, alerts, and sheets
Information Display
Layout
Recent Orders
What's News?
Kerry Express (HK) launched the new app
2022-10-12 15:46
New Pick ip store launch at MTR Station
2022-10-12 15:46
Platforms
Result
The Kerry Express user app phase I launched on 2021 which focus on the self-tracking and personalization dashboard. Phase II keep launching in end of 2022 and early 2023, focus on the automatically self-pickup, arrange the delievey method directly from the consignee. The app is keep improving and developing a new feature aim to enhance the customer experience and being the self-portal for using Kerry services.
Benefits to the client
- Enables straightforward consignees to access their delivery status in over 60,000 packages on daily
- Facilitates and reduces the cost of returning packages to rearrange delivery
- Reduces issue resolution time to 1–2 hours from 1-2 day
- Saves hotline traffic with automated processes
- Promotes innovation of new behaviour and improves the customer experience (CX)
- Increase the convenience of using another delivery product